Cancellation Policy

Cancellation Policy

Before Dispatch:

  • Registered Users: If you placed your order as a registered user, you can cancel the order online by logging into your account on our website. Go to the “My Orders” section to find the option to cancel your order. Cancellations can only be made before the product is dispatched from our warehouse.

  • Guest Users: If you placed your order as a guest, please email us at  paperkalpana@gmail.com to request a cancellation. Make sure to include your order ID in the email.

After Dispatch:

  • Shipped Orders: Once the order has been shipped, it cannot be canceled through our system. However, you may ask the delivery person to return the package at the time of delivery.

Refund Policy

  • Before Dispatch: If you cancel your order before the product is dispatched, your entire order amount will be converted into a voucher of equal value, which can be used to purchase a new product. Refunds to your account are not provided for cancellations before dispatch.

  • After Dispatch: If a cancellation request is made after shipping but before delivery, a refund will be processed upon receipt of the originally ordered item back from the courier. The refund will be issued via a refund coupon.

  • Refusal of Delivery: If you refuse to accept the order upon delivery, a voucher for the order value will be issued after deducting shipping charges.

  • Note: The refund coupon code is valid for 1 year under any circumstances.

For any further assistance or questions, please contact our customer support team.